Responsible Gambling Tools at Sapphire

Deposit limits

From your account settings you can cap how much AUD you deposit per day, per week or per month. Once a limit is hit, the cashier stops accepting new deposits until the period resets, no matter which method you use, whether that's PayID, POLi, a card or crypto. You can lower a limit at any time and it applies immediately. Raising a limit takes longer to process, usually with a short cooling-off period, so the change is deliberate rather than impulsive.

We'd rather you set a limit before a big weekend of footy or the Melbourne Cup than after a rough session. Think of it as a budget line, the same way you'd cap spend on any other form of entertainment.

Timeouts and self-exclusion

If you need a short break, you can activate a timeout of 24 hours, 7 days or 30 days. During that window your account is locked, promotional emails stop, and you won't see marketing pop-ups. For longer breaks, self-exclusion can be set for 6 months, 12 months or indefinitely. Self-exclusion is harder to reverse than a timeout by design: reinstatement typically requires a formal request and a waiting period, not a single click.

• 24-hour, 7-day and 30-day timeouts for a quick reset
• 6-month, 12-month or indefinite self-exclusion for longer breaks
• Account locks apply across pokies, live dealer tables and promotions
• No marketing contact during an active timeout or exclusion

Reality checks

You can turn on reality check pop-ups that interrupt a session every 30, 60 or 90 minutes, showing session length and net win or loss for that stretch. It's a small nudge that breaks the autopilot feeling long sessions can create, especially late at night. We'd suggest setting one even if you don't think you need it, since most players underestimate how long a session has actually run.

Age and identity checks

Sapphire is for players 18 and over only. We verify age and identity during account setup and before larger withdrawals, using standard ID checks. This isn't optional paperwork, it's a basic protection against underage access and account fraud, and withdrawals won't process until verification clears.

Signs worth paying attention to

• Chasing losses by increasing bet size or deposit frequency
• Borrowing money or skipping bills to keep playing
• Hiding session length or spend from family or partners
• Feeling irritable, anxious or distracted when not playing
• Losing track of time or missing work or sleep because of a session

If any of that sounds familiar, it's worth pausing and using the tools above before things get harder to manage. None of this is a moral failing, it's just a pattern worth interrupting early.

Gambling Help Online: free, confidential, Australian

Gambling Help Online is a free, confidential counselling service for Australians affected by gambling, whether that's your own play or someone else's. Call 1800 858 858, any time, day or night, or visit https://www.gamblinghelponline.org.au/ for live chat, self-assessment tools and referrals to local face-to-face services. It's independent of Sapphire and there's no cost to use it.

Third-party blocking software

Alongside our account-level tools, Australian players can install free blocking software such as BetBlocker or Gamban on phones and computers. These tools block access to gambling sites and apps at the device level, which is useful if you want a barrier that doesn't rely on willpower alone during a self-exclusion period.

Related pages

For the full picture of how an account works day to day, see Payments for AUD banking details, Bonus for current offers and their terms, and About Sapphire for how the site is run. When you're ready to set up limits before playing, head to Register.