How Sapphire Protects Your Data and Privacy
A plain-language look at what we collect for identity checks, payment processing and marketing, and how Australian players can opt out.
Your Data at Sapphire: Collection, Use and Choices
Last updated: September 6, 2026
This page goes beyond a generic privacy notice. It explains exactly what Sapphire collects at each stage of your account journey, from sign-up through withdrawal, and how Australian players can control marketing contact.
What We Collect and Why
Sapphire collects personal information in three main contexts: identity verification, payment processing and marketing communications. Each has a different legal basis and a different retention period. We do not sell your personal data to third-party advertisers. Information is shared only with the providers who need it to run your account, such as payment processors, identity verification vendors and, where legally required, financial or regulatory bodies.
Identity Verification (KYC)
Know Your Customer checks are standard across the online gambling industry and exist to confirm you are over 18, that you are who you say you are, and to reduce fraud and money laundering risk. We typically request this information when you register, before your first withdrawal, or when account activity looks unusual.
- Full legal name, date of birth and residential address
- Government-issued photo ID (driver licence, passport or proof of age card)
- A selfie or short video for facial matching, in some cases
- Proof of address such as a utility bill or bank statement no older than three months
- Source-of-funds documentation for larger withdrawals
Payment Processing Data
Because Sapphire runs an AUD-only cashier, payment data is handled separately from general account data and is only ever passed to the specific processor needed to complete your transaction. If you deposit or withdraw via PayID, we process the linked PayID reference and confirmation details. POLi transactions pass through bank-grade authentication that we do not store beyond a transaction reference. Card payments are tokenised, meaning we hold a reference number rather than your full card number. Cryptocurrency deposits made in Bitcoin or Tether (USDT) are matched to wallet addresses for transaction tracing, as required for anti-fraud purposes.
- PayID reference and linked bank account confirmation
- POLi transaction ID and bank authentication token
- Tokenised card details for Visa and Mastercard deposits
- Wallet addresses for Bitcoin and USDT transactions
- Transaction amount, timestamp and status for every deposit and withdrawal
Marketing Preferences and Communications
Separately from account and payment data, we may use your contact details to send bonus offers, VIP updates or reminders about pending promotions. This includes the current welcome package and any reload or loyalty perks, all of which carry their own terms and conditions that you should check on the promotions page. Marketing is opt-in for new accounts in most cases, and you are never required to accept marketing messages to use the cashier or play games.
- Email newsletters covering bonus and VIP news
- SMS alerts for time-limited pokie promotions
- In-account notifications and pop-ups
- Personalised offers based on game and deposit history
How Australian Players Can Opt Out
You can withdraw marketing consent at any time without affecting your ability to play or withdraw funds. The fastest path is the unsubscribe link at the bottom of any marketing email or SMS. Alternatively, open your account settings and switch off email, SMS or push notifications individually, or contact support during Australian business hours and ask them to update your preference centre directly. Opt-out requests are usually processed within 48 hours, though you may still receive one or two messages already queued before the change takes effect.
| Data Category | Purpose | Typical Retention |
|---|---|---|
| Identity documents (KYC) | Age and identity verification, fraud prevention | Retained per applicable record-keeping obligations |
| Payment and transaction records | Processing deposits and withdrawals, dispute resolution | Retained for financial audit purposes |
| Marketing contact preferences | Sending bonus and VIP communications | Until you opt out or close your account |
| Gameplay and session data | Account security, responsible gambling monitoring | Retained while account is active plus a limited period after |
Data Security
Identity documents, payment tokens and account credentials are encrypted in transit and at rest. Access is limited to staff who need it to process your verification, payment or support request. If you believe your account has been accessed without authorisation, contact support immediately so we can secure it and review recent activity.
Your Rights and Further Questions
You can request a copy of the personal data we hold about you, ask us to correct inaccurate details, or request account closure, which also removes you from marketing lists. Because Sapphire is not licensed by ACMA, which does not license interactive casino games for the Australian market, any formal complaint about data handling should be directed to our support team first. The full legal and licensing detail for the entity operating Sapphire, including the registered company name, is published in the site footer; please confirm current details there.
Related pages: read our Terms and Conditions for full account rules, see Payments for deposit and withdrawal specifics, check Responsible Gaming for tools to manage play, or register once you're ready to set your own preferences from day one.